Ordering Info

Our site accepts Hong Kong Dollar (HK$) as the order transaction currency. The product prices shown in other currencies are for your reference only. When making the purchase, the checkout system will automatically switch the currency to Hong Kong Dollar for payment of your order.

The minimum amount per order is HK$50, we are unable to process orders below this amount.

Cash On Delivery:
‧After you complete the COD process, we will contact you to verify over the phone and immediately ship your order. Please leave your contact phone and email. After we verify the order you do not need to pay immediately, we will make delivery to your receipt address via delivery service. Upon your accepting the goods, you can then pay the money (cash on delivery only accept cash payments) to the delivery staff.
‧If you reject the goods after the phone verification you will be blacklisted. Our company reserves the right to permanently deny you from making purchases at this site.

Stripe:
‧Just follow the checkout process to complete the Stripe payment.

Credit Card:
‧Just follow the checkout process to complete the credit card payment.

CVS Payment:
‧After you complete the CVS Payment process, we will contact you to verify over the phone and immediately ship your order.
‧If you do not pick up the goods from CVS after the phone verification you will be blacklisted. Our company reserves the right to permanently deny you from making purchases at this site.

PayPal:
‧Just follow the checkout process to complete the PayPal payment.

UnionPay:
‧Just follow the checkout process to complete the UnionPay payment.

Alipay:
‧Just follow the checkout process to complete the Alipay payment.

WeChat Pay:
‧Just follow the checkout process to complete the WeChat Pay payment.

TenPay:
‧Just follow the checkout process to complete the TenPay payment.

~~We reserve the right to accept or decline any orders.~~

Please browse the【How to Buy】page.

‧Our site checks whether there are any damaged goods before shipping. If still receive defective parts, simply follow the return / replacement policy, you do not have to worry about any harm to your interest. More information about return / replacement policy please refer to【Return Policy】below.
‧Most goods of our site are from European and American brands. We are the direct importers of goods. We import directly and deliver directly. The quality of our products is absolutely first class!
‧Immediate professional customer service is provided online and offline.
‧With products in stock, allowing you to enjoy the most efficient online shopping experience with the quickest delivery.
‧Our shipping will track the precise delivery of goods until they are delivered intact to your hands.
‧Most goods are from Europe, the United States and are in tune with seasonal trends. No old stock.
‧All goods carry transparent and reasonable pricing We do not raise prices before discounts to create any false impression of price bargains.
‧With a true spirit of fashion, quality first, service first towards all customers.

Generally, once we confirm your payment has been received, the shipment will be shipped in one to two working days, (national holiday postponed a day). Delivery time in Taiwan is one to two working days. Delivery time in other regions / countries are detailed in the table below under “Shipment Fees.”

Region

Basic Shipping Fees*

Free Shipping Threshold*

Taiwan Main Island 1-2 Days

HK$24

Free Shipping Over HK$120

Taiwan Outlying Islands 1-2 Days

HK$60

Free Shipping Over HK$120

China Major Coastal Cities 4-5 days, other Provinces 7-10 days

HK$60

Free Shipping Over HK$120

Hong Kong  站點自取 2-3 Days

HK$26

Free Shipping Over HK$120

Hong Kong  速遞到家 3-4 Days

HK$60

Free Shipping Over HK$120

Macao 4 Days

HK$36

Free Shipping Over HK$120

Indonesia (Singapore Post 6-12 days)

HK$48

Free Shipping Over HK$120

Thailand (Singapore Post 5-7 days)

HK$48

Free Shipping Over HK$120

Malaysia (Singapore Post 5-7 days)

HK$48

Free Shipping Over HK$120

Singapore (Singapore Post 5-7 days)

HK$48

Free Shipping Over HK$120

Vietnam (Singapore Post 6-12 days)

HK$48

Free Shipping Over HK$120

Philippines (Singapore Post 5-10 days)

HK$48

Free Shipping Over HK$120

*In some cases, the actual shipping cost may be affected by the size and weight of the goods. If there any additional shipping cost required, before the formal delivery of your order, our customer service staff will inform you as soon as possible. Delivery time information is for reference only. Exact arrival time might be different due to the actual situation, the value and the contents of goods declared and the requirements of local government.
*The manufacturer or supplier provides basic delivery for this product. However, should the shipping company unable to deliver the product normally due to remoteness or other special circumstances (e.g. natural disasters or bad road conditions) and must process delivery through other means, the consumer must pay the shipping company for any additional cost thus derived.

‧Thank you for shopping at FastWhite. All goods sold at our site are entitled to a 7-day 100% satisfaction guarantee. Goods received within the 7-day period may apply for return / replacement. Any overdue application of refund / replacement will not be accepted. Returned merchandise must be in new condition and with complete packaging (keep merchandise, accessories, packaging, manufacturer carton and all accompanying files or documents complete). Products with packaging already opened or with special product attributes specifically stated, can not return, but still entitle the defective, damage and wrong-product-shipped unconditional replacement warranty.
‧Amount of your refund will only apply to the purchase price; shipping and handling fee will not be refunded.
‧You need to contact us within 7 days after receipt of goods before beginning the return process. Orders of unauthorized return without the prior approval will not be accepted for our return process.

Non-returnable Merchandise
Due to the nature of the following items, in the following cases we do not offer refunds*:
Product packaging has been opened
*Of course, sometimes accidents may occur. Although we usually do not provide refunds for the condition listed above. If your order is damaged, please contact us.

‧All returns must first be authorized by our customer service team. Please contact customer service within 7 days after receiving your order, returns of more than 7 days will not be accepted. For return / replacement please go to【Contact Us】at the bottom of any site page and send us a message detailing the reason of your return. Within three working days upon receipt of your return application, we will review the case. After approval, we will email you a notification of how you can mail the merchandise back for return processing.
‧We will refund within ten working days after receiving and inspection of your returned merchandise in good condition. A notification email will be sent on the day of the refund. If you are asking for a replacement, our company will give you an equal amount Gift Voucher for you to re-purchase the products you want at our site and make delivery to you.
‧After receiving and inspection of your returned merchandise in good condition, we will refund your purchase amount to your credit card or your payment account. If you wish to receive a credit card refund, please wait for two billing cycles, the refund will appear on your credit card statement. If merchandise is not damaged or defective, the return freight costs will be borne by the customers for return / replacement.
‧A base freight cost will be deducted on your original order amount for the refund.
‧If you want to inquire about the status of your return, please phone or send an email with information on: Order ID#, Buyer Name and the Delivery Address on the order.